Web Master Care Plans

Definition: a person who provides the necessary maintenance and protection of a website

Maintenance & Reports

Keeping your website healthy by providing dedicated support which includes software updates, security and performance scans, and website upkeep, all detailed in a monthly report e-mailed to you.

Website Backups / Update WordPress or Joomla / Update Plugins / Security Scans / Performance Scans / Clean up Spam & Revisions / Optimise Database.

Training & Consulting

We provide you with the skills and knowledge through one-on-one training sessions. We update our Facebook page with information that includes targeted articles specific to what you – our clients – would find informative.

Consultation via phone(included in Journeyman and Adept): Providing you with a consultation that is great for strategy sessions, live editing, or any other type of training needs. Novice does not include consultation calls however on this plan you can use your 30 minutes of support time for a consultation. 

Support Time

You can make requests for support anytime with your dedicated support time. These can be logged through our client portal, anytime to fix the majority of your needs.

Bug Fixes / Performance improvements / Content updates / Design updates / Newsletter curation (est. 60 mins).

Novice

Basic Support
AUD $99/month
  • Software Updates
  • Security Monitoring
  • Performance Optimization
  • Detailed Monthly Report
  • Daily Site Backups
  • 30 Min Support Time (does not rollover) *Overage billed at standard our rate.
  • Access to Video Training
  • GraphitEdge Support Portal

Journeyman

Priority Support
AUD $199/month
  • Software (+ eCommerce) Updates
  • Uptime & Security Monitoring
  • Performance Optimisation
  • Detailed Monthly Report
  • Daily Site Backups
  • 60 Min Support Time (does not rollover) *Overage billed at standard  rate
  • Access to Video Training
  • GraphitEdge Support Portal
  • Monthly Site Review
  • Monthly Web Strategy Call

Adept

Priority Support
AUD $399/month
  • Software (+ eCommerce) Updates
  • Uptime & Security Monitoring
  • Performance Optimisation
  • Performance Benchmarking
  • Detailed Monthly Report
  • Daily Site Backups *Schedule tailored to your needs
  • Licence Management
  • Links Scan and repair
  • 120 Min Support Time (does not rollover) *Support time tailored to your needs.
  • Access to Video Training
  • GraphitEdge Support Portal
  • Monthly Site Review
  • Monthly Web Strategy Call
  • Unlimited Content Updates

Has it been awhile since you last updated your website software?

Request a Website Check-up. All the features of the “Novice Web Mastery Monthly Website Care Plan above with 2 hours of fixes and adjustments.

Having website health problems?

Request a website health check and get your first month on the Novice Web Mastery Care Plan Free

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